ByteMorph Docs

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Troubleshooting ​

Most problems have a quick fix. If yours doesn't, contact support.

The export won't start ​

  1. Check the message in the export window. If your browser can't encode video, use a recent Chrome or Edge on a computer. See Supported browsers.
  2. If it says your plan doesn't include something in the reel (like a second 3D scene, pins or extra zooms on Free), remove it or upgrade.
  3. If it says your latest changes couldn't be saved, check your connection and try again.

The video looks blurry ​

  1. Export at 1080p. Free exports at 720p.
  2. Use sharp recordings: at least 1440 pixels wide for desktop, and a real phone (or a 2x recording) for mobile.
  3. Big zooms enlarge the recording. Zoom into a larger area, or record the detail at a higher resolution.

A recording won't upload ​

  1. Use MP4, MOV or WebM, up to 500 MB. H.264 MP4 works best.
  2. Check your storage in Settings, then Plan. Delete files you no longer need, or upgrade for more.
  3. On a slow connection, keep the window open: large files upload in parts and carry on after short drops.

The morph looks wrong ​

  1. Morph needs a device scene right before it. Otherwise the scene fades in.
  2. Give both scenes recordings of the same site: desktop in the laptop, phone in the phone.
  3. Try a longer transition Length, like 1.2 to 1.5 seconds.

3D scenes are empty ​

  1. 3D needs WebGL. Turn on hardware acceleration in your browser's settings and restart it.
  2. Update your browser and graphics drivers.
  3. Try another browser, like Chrome.

A website recording failed ​

  1. The site must be public. Pages behind a login, or on your own computer, can't be recorded.
  2. Check you have recordings left this month in Settings, then Plan.
  3. Try again in a few minutes: some sites block visitors for a while after many requests.